Converge HTD — Support

Converge HTD is the patient app for a Converge exercise programme. Your clinic sets up your

account and assigns your plan; you use the app to work through your sessions and record how you

are feeling.

Signing in

You sign in with the patient ID your clinic gave you, together with your password — not with

an email address. If you do not have an ID, or your password is not working, contact your care

coordinator at the clinic. They can look up your account and reset your sign-in.

Questions about which exercises you have been given, whether an exercise is right for you, or

anything about your care belong with your clinic. Converge does not change your plan; your care

team does.

Stop exercising and contact your provider if you have new symptoms, more pain, or anything

that gets worse. Call emergency services right away if you have severe symptoms.

The quickest way is from inside the app. Open Settings, then Contact support, and write

what happened. Your patient ID, your name and your care coordinator are attached automatically, so

there is nothing to look up, and you get a reference number on screen straight away.

If you cannot sign in, or you would rather write to us directly, email us:

Please tell us your device, your iOS or Android version, and what you were doing when the problem

happened. Do not include medical details in your message.

How your information is collected, used and protected is described in the [Privacy

Policy](/privacy-policy.html). Your use of the app is governed by the [Terms of

Use](/terms-of-use.html).

*Converge provides exercise suggestions only. It is not medical advice, a diagnosis, or treatment,

and it does not replace your clinician. Always follow the guidance of your care team.*